Zama Rentals Mexico Quintana Roo Tulum Zama

Aloft Tulum | Hotel in Tulum

| 9.0 (459 Reviews) |  1 Bathroom
Zama Hotel | Aloft Tulum

Hotel in Zama, Tulum

Luxury hotel with 2 restaurants, near Tulum National Park
Along with 2 restaurants, this smoke-free hotel has 2 outdoor pools and 2 bars/lounges. WiFi in public areas is free. Additionally, a 24-hour fitness center, a poolside bar, and a snack bar/deli are onsite.
Housekeeping is available on request.
Aloft Tulum offers 140 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Pillowtop beds feature down comforters and premium bedding. 55-inch LCD televisions come with premium digital channels and Netflix. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.


2 outdoor swimming pools are on site along with a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Unique Amenities

  • Air Conditioner
  • Parking
  • Pool
  • TV
  • Wheelchair Accessible
  • Balcony/Terrace
  • Accessibility
  • Security/Safety
  • Business Services
  • Bedding/Linens
  • Wellness Facilities
  • Restaurant
  • Bar
  • Toiletries
  • Guest Services
  • Entertainment
  • Breakfast
  • Child Friendly
  • Internet
  • Kitchen
  • Laundry
 
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Policies

Check-in Check-in start time: 3:00 pm; check-in end time: anytime contactless check-in available express check-in available minimum check-in age: 18
Check-out Check-out before noon contactless check-out available express check-out available
Payment Policy Fee for full breakfast: approximately usd 25 to 25 for adults, and usd 20 to 25 for children airport shuttle fee: usd 268 per vehicle (one-way, maximum occupancy 10) airport shuttle fee per child: usd 1 (roundtrip), (up to 17 years old) covered self parking fee: usd 17 per day pet fee: usd 30 per pet, per stay service animals are exempt from fees the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Child Policy Children are welcome. kids stay free! children stay free when using existing bedding. rollaway/extra beds are not available.
Pet Policy 2 total (up to 40 lbs per pet) food and water bowls are available pets allowed for an extra charge of usd 30 per pet, per stay restrictions apply; for more information contact the property at the number on the booking confirmation service animals are welcome, and are exempt from fees
Other Policy Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and cash this property affirms that it follows the cleaning and disinfection practices of commitment to clean (marriott) this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
 
Av. Coba Sur Mz 5 Lt 1, Smz 1 Region 14, Tulum, 77760, Mexico

What Our Guests say 500 + Reviews

Sep 24, 2025 10:09:40 AM
Summary: Laundry facility excellent. Breakfast ok, coffee needs to be better. Staff great. Rooftop awesome.
Daniel Daniel
Sep 1, 2025 09:23:44 PM
Summary: Checkin was slow. Dinner was great quality but few lunch options and pitifully few room service options. Room service also took 60 to 90 minutes. Pools are numerous but most were a bit crowded. Cocktails were generally not good, though some mocktails were tasty. Checkin and checkout were slow. Not an abundance of amenities or activities during the day
Jul 1, 2025 03:07:00 AM
Summary: We loved staying at Aloft Tulum. Great hotel, wonderful, rooftop pool, and within walking distance to everything we wanted to do. I would not recommend setting up your airport shuttle through them though. They didn’t show up for our ride to come home and we had to call a taxi at 4 AM.
Laura-Ann Laura-Ann
May 19, 2025 11:23:58 PM
Summary: Good customer service
BETSY BETSY
May 16, 2025 04:52:12 AM
Summary: Safe and clean. Close to the city center and beach road. Would stay here again
Sahiba Sahiba
May 5, 2025 09:04:33 AM
Summary: The staff super nice and the location is great.
Maria Maria
Apr 29, 2025 06:46:43 AM
Summary: Aloft Tulum is located in the middle of downtown. It is a well kept and clean hotel with modern design and amenities. There is a beautiful view on the rooftop that contain a swimming pool and a restaurant. Near the hotel are convenience stores and small stores. Front staff is very helpful and accommodating, especially Jorge who helped us with transportation to the airport.
Jeff Jeff
Apr 20, 2025 03:57:01 AM
Summary: Attentive and helpful
Rasean Rasean
Apr 17, 2025 08:52:08 AM
Summary: I didn’t like the shower in the opening, I prefer close door with toilet in bathroom. But the the decor was fabulous.
Sharon Sharon
Apr 4, 2025 11:30:29 AM
Summary: My second stay at Aloft Tulum, will stay again!
Terry Terry

FAQ's

Is this Aloft Tulum pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Aloft Tulum have a swimming pool?

Yes, this Aloft Tulum has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Aloft Tulum?

Best-rates for the Aloft Tulum starts from $249 per night with includes Pool, Bedding/Linens, Bar, Internet, Laundry, TV, Security/Safety, Business Services, Breakfast, Child Friendly, Air Conditioner, Balcony/Terrace, Toiletries, Guest Services, Parking, Wheelchair Accessible, Accessibility, Wellness Facilities, Restaurant, Entertainment, Kitchen StayAndPlay offers fully equipped golf villas, golf hotels, golf resorts, luxury golf cabins, and exclusive golf retreats, making it easier than ever to find your perfect golf escape — ideal for families, peaceful getaways, or pet-friendly retreats with the whole crew.

Is Aloft Tulum a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Aloft Tulum wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Aloft Tulum is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Aloft Tulum?

Based on the information reported by the owner or manager, the Aloft Tulum indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Aloft Tulum?

Based on the information reported by the owner or manager, details for the cancellation policy for the Aloft Tulum are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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